Our commitment to quality and customer satisfaction
At XAUVA FASHION (A unit of kPSR Venture), we are committed to delivering top-quality manufactured products. Your satisfaction is our priority, and we stand behind the quality of our work with clear warranty terms and a straightforward refund process.
Every product meets specified design & quality standards
Report any defects within 7 days of receiving your order
Hassle-free replacement or refund for valid claims
We cover shipping costs for defective products
We warrant that all products manufactured by us will substantially meet the features and specifications indicated in your order, within the constraints of fabrication technology. This warranty is subject to the inherent limitations of the manufacturing process. The buyer assumes sole responsibility for design specifications and product performance requirements.
We strongly advise inspecting all received products promptly upon delivery. If you identify any defects, damages, or issues that warrant a claim, please notify us within 7 days of receiving the product. Claims submitted after this period cannot be entertained.
Important: Do not use or alter products before inspection. Claims on used or modified products may not be eligible for warranty coverage.
To initiate a warranty claim within the 7-day window:
Step 1: Contact our customer service team with your order details and photos of the defect.
Step 2: Our quality team will assess your claim within 48 hours.
Step 3: If approved, you'll receive confirmation for replacement or refund processing.
Step 4: Refunds are processed within 3 business days and credited to your account within 7 business days.
In case of a valid warranty claim for defective products, XAUVA FASHION will cover all return shipping costs. We will arrange pickup or provide shipping labels for your convenience. Simply follow the instructions provided by our customer service team.
Warranty does not cover damage caused by:
• Normal wear and tear over time
• Improper use, storage, or maintenance
• Modifications or alterations made after delivery
• Force majeure events (natural disasters, accidents)
• Failure to inspect within the 7-day window
Our products and services are provided on an "as is" basis. While we strive for excellence, we do not warrant fitness for a particular purpose beyond agreed specifications. The responsibility for selecting suitable materials and specifications that align with your requirements rests with the buyer. We recommend ordering samples before placing bulk orders to verify quality and specifications.
Our team is here to help you understand our warranty terms and assist with any claims.